At Onestylestorez managed by Exigobyte Solutions Private Limited, we are committed to delivering a seamless, fair, and trustworthy shopping experience. We value transparency and believe in addressing customer concerns promptly and responsibly. This Grievance Redressal Policy outlines the process through which customer complaints and concerns are handled in accordance with applicable laws and best practices.    

What Constitutes a Grievance?    
A grievance refers to any complaint, concern, or dissatisfaction arising from products or services purchased through our platform, for which the customer seeks resolution. This may include, but is not limited to:  

• Product quality issues or defects  
• Incorrect, delayed, or failed deliveries  
• Payment-related concerns  
• Issues with returns, refunds, or exchanges  
• Customer service dissatisfaction  
• Queries related to our policies or procedures    
   

How to Raise a Grievance    
Customers are encouraged to contact us through our designated support channels. The grievance process is as follows:    
Step 1: Visit the Help Centre or Contact Us Page    
Access the Help Centre or Contact Us section available on our website or mobile application.    
Step 2: Select the Relevant Issue    
Choose the appropriate category or topic that best describes your concern.    
Step 3: Submit Your Complaint    
Provide complete details, including your Order ID, a clear description of the issue, and any supporting documents or images to assist in faster resolution.  

Once submitted, our support team will review your grievance and respond accordingly.    

Escalation to the Grievance Officer    
If your concern is not resolved to your satisfaction or remains pending after engaging with our customer support team, you may escalate the matter to our designated Grievance Officer, in accordance with the Information Technology Act, 2000, and other applicable regulations.  

To ensure compliance and accountability, Onestylestorez has appointed a Grievance Redressal Officer responsible for overseeing complaint resolution, ensuring fairness, and addressing escalated issues. The Grievance Officer can be contacted at: exigobytesolutionspvtltd@gmail.com.    

Grievance Handling Process    
Acknowledgement: Receipt of your grievance will be acknowledged within 48 hours via email.    
Reference ID: A unique grievance or ticket ID will be generated and shared for tracking purposes.    
Resolution Timeline: We aim to resolve grievances as quickly as possible, typically within 7 working days, or within the timeframe prescribed under applicable laws.    
Ongoing Communication: Regular updates regarding the status of your grievance will be shared through your registered communication channels.    

Closure of Grievance    
A grievance will be considered resolved and closed under the following circumstances:  

• A satisfactory resolution has been provided by our support team or Grievance Officer  
• No response is received from the customer within a reasonable period after a resolution has been communicated  
• A final resolution has been issued in line with our policies and applicable legal requirements    
   

Contact Information    
For grievance-related queries or to initiate a complaint, please contact us at:  

exigobytesolutionspvtltd@gmail.com.